How can we help?
Before you contact customer service, check if your question is in our frequently asked questions.
SHIPPING
shipping faqs
After we have received the payment, we will ship your package with Research Chemicals within 24 hours. How long it takes before you receive your order depends on the chosen shipping method. We strive to deliver your package in the Netherlands within 48 hours after payment. For delivery times to other countries, please contact our support team.
We ship products from different sites depending upon the type and location of products ordered. Our main location is located in the Netherlands. For privacy reasons we cannot give the exact details. We hope for your understanding
Will I receive an email update when my product is shipped?
Yes we do
I have placed my order, when should I be expecting my delivery?
It depends on your location. Typically orders within the EU take about 72 hours. However, the shipping time is extended from 2-21 business days if you are residing outside the EU.
Express shipping is only available through the postal service right now.
We cannot tell you exactly how we ship the Research Chemicals. But we guarantee anonymous and discreet packaging. In addition, we are 100% sure that we have the most original and fun packaging in the business. We also do not put labels on the inside of the package. This way you can open your packages with peace of mind.
We have a reshipping policy for orders within the EU. If your package was shipped through a traceable method or if it does not arrive then we can simply reship it after 21 days. Note that you will not be eligible for reshipping if the package was not registered tracked or your package was detained by customs due to legal reasons. Reshipping is only a one-time opportunity wherein, it is the customer’s responsibility to check the legalities of receiving orders to your respective country.
We use unregistered air mail as the standard mode of shipment. Note that orders outside of the EU are shipped at the customer’s own risk and are not subjected to the reshipment policy. Other regions that are not covered by our reshipment policy are Australia, Romania and Russia.
It is the customer’s responsibility to track their package with the tracking id provided to them. We do not follow up on the courier service before the 21-day period.
You can log in to your account to check your order status and tracking information. You will be sent an email that your order was shipped, with tracking info (if optional). Please check your SPAM or Junk Mail folder in case you cannot find the email in your regular inbox.
In the rare event that your order hasn’t reached you within 21 business days, you’ll qualify for a free re-ship (insured tracked orders only). To qualify for the free re-ship please follow these steps:
Open the mail from the shipping service and report the package as missing.
When you have received the confirmation of the shipping service, send it to our customer service.
After receiving the confirmation, we will send a new shipment the same day.
KINDLY DO NOT CONTACT US TO TRACK YOUR ORDER UNTIL AFTER 21 DAYS FROM THE SHIPPING DATE.
Kindly note that if your shipment is confiscated by customs—due to your negligence of the local laws—you will strictly not be qualified for any refund or re-shipment.
All reships are sent by Airmail with no tracking or insurance.
We DO NOT offer a reshipping service to the following countries as they are classified as high risk: Norway, Sweden, Finland, Hungary, Italy, Belgium, or any country outside the EU.
Due to the stricter customs policy, you will be ordering at your own personal risk.
No, we ship orders from Monday to Friday. Orders are not shipped on weekends. All orders placed on Saturday and Sunday will be shipped on Monday.
If you have placed an order on a weekday (Monday to Friday), it will be shipped the same day. Orders placed on Friday after 17:00 will no longer be shipped the same day. Orders placed on Friday after 5:00 PM, Saturday or Sunday will be shipped on Monday.
PAYMENTS
Payment faqs
After we have received the payment, we will ship your package with Research Chemicals within 24 hours. How long it takes before you receive your order depends on the chosen shipping method. We strive to deliver your package in the Netherlands within 48 hours after payment. For delivery times to other countries, please contact our support team.
We ship products from different sites depending upon the type and location of products ordered. Our main location is located in the Netherlands. For privacy reasons we cannot give the exact details. We hope for your understanding
Will I receive an email update when my product is shipped?
Typically, all customers receive an email confirmation when they place the order and when their order is dispatched. If you haven’t received the email yet, make sure to check your junk and other’s inbox. Additionally, you can also log in to our site and confirm the status of your delivery.
Yes we do
I have placed my order, when should I be expecting my delivery?
It depends on your location. Typically orders within the EU take about 72 hours. However, the shipping time is extended from 2-21 business days if you are residing outside the EU.
Express shipping is only available through the postal service right now.
We cannot tell you exactly how we ship the Research Chemicals. But we guarantee anonymous and discreet packaging. In addition, we are 100% sure that we have the most original and fun packaging in the business. We also do not put labels on the inside of the package. This way you can open your packages with peace of mind.
We have a reshipping policy for orders within the EU. If your package was shipped through a traceable method or if it does not arrive then we can simply reship it after 21 days. Note that you will not be eligible for reshipping if the package was not registered tracked or your package was detained by customs due to legal reasons. Reshipping is only a one-time opportunity wherein, it is the customer’s responsibility to check the legalities of receiving orders to your respective country.
We use unregistered air mail as the standard mode of shipment. Note that orders outside of the EU are shipped at the customer’s own risk and are not subjected to the reshipment policy. Other regions that are not covered by our reshipment policy are Australia, Romania and Russia.
It is the customer’s responsibility to track their package with the tracking id provided to them. We do not follow up on the courier service before the 21-day period.
You can log in to your account to check your order status and tracking information. You will be sent an email that your order was shipped, with tracking info (if optional). Please check your SPAM or Junk Mail folder in case you cannot find the email in your regular inbox.
In the rare event that your order hasn’t reached you within 21 business days, you’ll qualify for a free re-ship (insured tracked orders only). To qualify for the free re-ship please follow these steps:
Open the mail from the shipping service and report the package as missing.
When you have received the confirmation of the shipping service, send it to our customer service.
After receiving the confirmation, we will send a new shipment the same day.
KINDLY DO NOT CONTACT US TO TRACK YOUR ORDER UNTIL AFTER 21 DAYS FROM THE SHIPPING DATE.
Kindly note that if your shipment is confiscated by customs—due to your negligence of the local laws—you will strictly not be qualified for any refund or re-shipment.
All reships are sent by Airmail with no tracking or insurance.
We DO NOT offer a reshipping service to the following countries as they are classified as high risk: Norway, Sweden, Finland, Hungary, Italy, Belgium, or any country outside the EU.
Due to the stricter customs policy, you will be ordering at your own personal risk.
No, we ship orders from Monday to Friday. Orders are not shipped on weekends. All orders placed on Saturday and Sunday will be shipped on Monday.
If you have placed an order on a weekday (Monday to Friday), it will be shipped the same day. Orders placed on Friday after 17:00 will no longer be shipped the same day. Orders placed on Friday after 5:00 PM, Saturday or Sunday will be shipped on Monday.